FAQ

No. VICIdial remains your dialer. Digital Engines sits alongside it—adding automation, controls, and a cleaner workflow layer without changing how your agents log in, call, and disposition.

You can run BYOD (connect Digital Engines to your existing VICIdial infrastructure) or choose a Hosted tier. Hosted Standard can scale capacity by adding Telephony Nodes as your team grows.

Core is the base platform subscription for your dialer/cluster connection. It covers the foundational integration layer and the portal features needed to manage your environment, configurations, and account setup.

No. On the Pricing page, the agent count is used to estimate monthly usage for ScriptEngine and/or DialerControl. Those upgrades are usage-based and are billed after the month closes (based on your configured billing process). Your upfront total includes Core, nodes (if applicable), modules, support, and setup.

Setup covers onboarding, initial configuration, connectivity validation, and aligning the platform to your dialer workflows. Hosted Starter uses the Starter setup fee; BYOD and Hosted Standard use the Standard setup fee.

At higher scale, small configuration issues become expensive quickly. Requiring at least Basic support above 100 agents ensures you have the right operational coverage for tuning, stability, and change management.

Most teams connect via private networking (VPN, private link, or restricted IP access) so automation traffic stays off the public internet. During onboarding we’ll validate connectivity and define the safest, simplest path for your environment.

The fastest onboarding happens when we know: your dialer type (BYOD or Hosted), approximate agent count, number of dialers/clusters, and the top 2–3 workflows you want to automate first (dial-rate tuning, scripts/actions, reporting, etc.).